Updated Advice/Support in County Durham

Please see below link regarding the County Council support during COVID19:


The webpage gives you advice and guidance on local organisations that you can contact for support via the Locate website and asks people to log their support needs if they are self-isolating and in need of assistance.

Dedicated number is 03000 260 260.

Fuel/Energy Support
Energy suppliers are offering some help to those who may struggle to pay bills as a result of the coronavirus pandemic – both prepay and credit meter customers

Citizens Advice Update
Advice services continue via digital channels only (webchat/telephone)
General advice can be accessed via our Adviceline service (Monday to Friday 10:00 - 16:00) We will endeavour to make this service available 9.00 -17.00 Tel: 0300 330 9027
Debt advice can be accessed via our specialist telephone service 0300 323 2000 (Monday to Friday 09:00 - 13:00)
Advice on making a New Claim for Universal Credit (Help to Claim) is available via Freephone on 0800 144 8 444 (Mon-Fri 08:00 - 18:00) or via web chat https://www.citizensadvice.org.uk/ (08:00 - 18:00)
Coronavirus FAQs will soon be accessible from our website - https://www.citizensadvicecd.org.uk/
Accepting enquiries via Facebook, but please be aware we can only provide very generic responses via this channel.